Shipping policy

At Hala Souq, we aim to deliver your orders quickly, safely, and reliably across the Gulf region. Please review our shipping guidelines below:

---

📦 Shipping Regions

We currently ship to:

• 🇦🇪 United Arab Emirates (UAE)

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

---

🚚 Processing Time

• Orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day

---

📍 Estimated Delivery Times

Note: Delivery times may vary based on your city and courier service availability.

---

💳 Shipping Charges

• UAE: AED 15
    → Free shipping on orders above AED 150

• KSA: SAR 20
    → Free shipping on orders above SAR 200

Final shipping cost is calculated automatically at checkout based on your location.

---

🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with your tracking number, allowing you to monitor your delivery in real time.

---

🛑 Delays & Exceptions

Although we strive for timely delivery, delays may occur due to:

• Customs clearance

• Weather conditions or public holidays

• Courier or logistics issues

We appreciate your patience and understanding.

---

📨 Incorrect Address Policy

Please double-check your shipping address at checkout.

📌 Hala Souq is not responsible for lost or delayed deliveries due to incorrect or incomplete addresses.

---

💬 Need Help?

For shipping questions or order updates, contact us:

📧 halasouqofficial@gmail.com
📍 Serving customers in the United Arab Emirates & Saudi Arabia