Privacy Policy

At Hala Souq, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or interact with our store.

1. What We Collect

When you browse or make a purchase at Hala Souq, we may collect:

  • Personal Information: Name, email address, phone number, shipping and billing address

  • Order Details: Products ordered, payment method (securely processed), order history

  • Device Information: IP address, browser type, cookies (used for improving site performance)

2. How We Use Your Information

We use your data to:

  • Fulfill and deliver your orders

  • Provide order updates and customer support

  • Send offers and promotions (only if you opt in)

  • Enhance your experience on our website

3. Your Data Is Safe With Us

We do not sell your data. Your information is only shared when:

  • It's required to process your order (e.g., shipping services)

  • We are legally obligated under UAE or Saudi Arabian law

4. Security Measures

We take data protection seriously. Our measures include:

  • SSL encryption on our site

  • Secure, encrypted payment processing

  • Limited access to sensitive data internally

5. Your Rights

If you're located in the UAE or Saudi Arabia, you can:

  • Request access to your stored data

  • Ask for corrections or deletion of personal information

  • Opt out of marketing communications at any time

📧 To exercise your rights, contact us at: halasouqofficial@gmail.com

6. Cookies & Browsing

Cookies help us:

  • Save your shopping cart

  • Recommend products based on your browsing

  • Improve overall website performance

You can disable cookies anytime via your browser settings.

7. Policy Updates

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with the latest revision date.

8. Contact Us

📧 Email: halasouqofficial@gmail.com
🌍 Serving: United Arab Emirates & Saudi Arabia