Return & Refund Policy
At Hala Souq, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a straightforward return and refund process, as outlined below:
✅ Return Eligibility
We accept returns within 7 days of delivery if the following conditions are met:
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The item is unused, in its original packaging, and in the same condition as received
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The return request is submitted within 7 days of receiving your order
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You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
Returns will not be accepted for:
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Used, damaged, or altered items
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Items returned after 7 days
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Clearance, sale, or final-sale items
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Gift cards or promotional giveaways
🔁 Return Process
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Email us at 📧 halasouqofficial@gmail.com with your order number and reason for return
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Our team will review your request and send you return instructions
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Ship the item back to us (customer pays return shipping unless the item was incorrect or damaged)
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Once we receive and inspect the item, your refund will be processed within 5–7 business days
💸 Refunds
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Refunds are issued to your original payment method
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Processing time may vary depending on your bank or payment provider
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You’ll receive a confirmation email once your refund is complete
📦 Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please email us immediately at 📧 halasouqofficial@gmail.com with:
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Your order number
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Clear photos of the item received
We’ll offer either a free replacement or a full refund, depending on the issue.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or payment provider
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If the issue persists, contact us at 📧 halasouqofficial@gmail.com
💬 Need Help?
We're here to assist you!
📧 halasouqofficial@gmail.com
📍 Serving the United Arab Emirates & Saudi Arabia